REGISTRATION FEE

The registration fee must be paid upon registering for each course and cannot be refunded except in the circumstance of the activity not taking place due to no fault attributable to the student, in which case the registration fee will be reimbursed in full.

LEVEL TEST 

It is necessary to take the level test before starting the course.

English test – https://www.tenidiomas.com/test-de-ingles/

Spanish test – https://www.tenidiomas.com/test-de-espanol/

CANCELATION

All fees must be paid in full. By signing this document students agree to pay their fees on the appointed dates without the right to a refund or interruption of the same, even though a student fails to attend their course due to illness or personal motives, unless they request a cancellation of their course by signing and submitting the corresponding cancellation form in the month prior to that in which they wish the cancellation to take effect.
Private students must inform Tenidiomas at least 24 hours in advance of a scheduled class, during business hours, to notify us of a cancellation or schedule change. Lessons cancelled with less than 24 hours’ notice are forfeited (will be deducted from package or charged hourly).

CHANGES O RENEWALS

If a student wishes to make any changes to their booking once the registration has been completed they must inform the school at least 15 days in advance. In this case no management fees will be charged, only the price difference if applicable. If a student wishes to renew their course with us once it has started then in order to secure their place they must notify the school´s administration at least 5 days in advance.”

PAYMENT

Termly payments of annual courses must be made, either by bank transfer or in reception, in advance and in the first 10 days of September, January and April of  the corresponding course. Monthly payments must be made in the first 5 days of each month.

By signing the student contract, students agree to pay the fees on the indicated dates without any right to refund or interruption of payment, even if the student does not attend classes due to illness or personal reasons, unless they request a DEFINITIVE WITHDRAWAL by signing the appropriate form within the MONTH PRIOR to the one in which they wish the withdrawal to take effect.

FORMS OF PAYMENT

Payments can be made directly in reception, on our online shop for some products, or by bank transfer.
The bank details for the payment are:

Banco Santander.
TEN – Centro de Idiomas, S.L.
IBAN: ES02. 0049.1863.9220.1020.8672.
Código SWIFT: BSCHESMM.
Please ensure that the student’s full name appears as the concept for
payment.

HOLIDAYS

Christmas from December 24th to January 6th; Easter Week; Thursday and Friday of the Horse Fair; national and local bank holidays.

The centre reserves the right to change class times and cancel tuition when necessary. Tenidiomas is not obliged to refund or make up for any classes which fall on National or Local holidays as these are contemplated when setting the yearly/monthly fees.

Should it prove impossible to commence a face-to-face course or if this be interrupted, due to force majeure, pandemic or government order of confinement, the contracting party accepts that the same conditions of the present contract corresponding to face-to-face tuition will be applied to online tuition and upon joining the online sessions express their agreement to continue their course via this medium.

ENGLISH COURSES

To be eligible for the Linguaskill second exam opportunity in the PREMIUM and INTENSIVE courses it is mandatory to have taken the corresponding Cambridge Assessment English exam of the PREMIUM/INTENSIVE course and achieve a global result of 115-119 in the A2 Key A2, 135-139 in the B1 Preliminary exam, 155-159 in the B2 First B2, and 175-179 in the C1 Advanced C1. Additionally, student must complete 80% of the weekly progress tests and attend 80% of their classes. Cambridge English exam session dates are not subject to modification. For Paper Based sessions students have up to 4 days after results publication to register for the Linguaskill exam.

Students enrolled in PREMIUM/INTENSIVE courses will take the corresponding Cambridge English exam. Exam registrations cannot be cancelled, even if the student withdraws from the course. Exam fees are non-refundable unless authorized by Cambridge English.

IMAGES RIGHT

The management of Tenidiomas reserves the right to use all possible graphics and audiovisual materials produced during the students; stay at the school (inside the school and in activities organized by Tenidiomas) for promotional purposes (photographs, audio recordings, videos, websites, brochures, social media, etc.).

OUR EXPECTATIONS

Students are expected to behave courteously and respect their fellow students and staff at our school. The use of drugs, abuse of alcohol, and inconsiderate or offensive behavior towards others is illegal and will not be tolerated. The school reserves the right to terminate the course of any student who violates the terms of this article. In such circumstances, payment for the course will not be refunded.